General Terms and Conditions
1. Definition of Terms
1.1 „Seller“ means the company Topánky E-shop s. r. o., with its registered office at Grösslingová 4, 811 09 Bratislava, Slovakia, Company ID 35 685 913, registered in the Commercial Register of the Bratislava III District Court, Section Sro, Insert No. 10594/B,
1.2 „E-shop“ means the online store located at https://www.gonovesta.com,
1.3 „Buyer“ means a natural person (individual) or legal entity who has submitted an order to the Seller via the E-shop and wishes to acquire ownership of the Products offered in the E-shop,
1.4 „Consumer“ means a Buyer – natural person who, in relation to a consumer contract, the obligations arising from it, or during a business practice, is not acting within the scope of their business activity or profession,
1.5 „Contract“ – means a distance purchase agreement (or a contract for the sale of Products in the online store) concluded between the Seller and the Buyer exclusively through means of distance communication, in particular through an online interface and email communication, without their simultaneous physical presence. The Contract is concluded by the Seller confirming the order electronically (via email) to the Buyer.
1.6 „Product“ – means any goods or services offered for sale by the Seller in the E-shop,
1.7 Other terms used in these Terms and Conditions, if referring to the Consumer, shall be interpreted in accordance with Act No. 108/2024 Coll. on Consumer Protection and on the Amendment and Supplementation of Certain Acts (hereinafter referred to as the “Consumer Protection Act”), unless explicitly stated otherwise in these Terms and Conditions,
1.8 These Terms and Conditions apply to Buyers – Consumers, or to persons who are granted consumer status under Slovak law. For customers other than Consumers, these Terms and Conditions apply accordingly, or the purchase relationship shall be governed by a separate agreement between the Seller and such customer in accordance with the relevant provisions of Act No. 513/1991 Coll. the Commercial Code.
2. Introductory Provisions
2.1 These General Terms and Conditions govern the sale of NOVESTA brand Products through the E-shop and form an integral part of all contracts concluded between the Seller and the Buyer.
2.2 Every Buyer is obliged to read and familiarize themselves with these General Terms and Conditions before submitting an order. By placing and submitting an order, the Buyer confirms their agreement with these General Terms and Conditions.
2.3 The Seller’s contact details for exercising rights, including rights arising from product defects, withdrawal from the contract, filing complaints, requests for remedy, lodging claims or other inquiries, are as follows:
Seller: Topánky E-shop, s. r. o.
Registered office: Grösslingová 4, 811 09 Bratislava
Phone number: +421 233 006 793
E-mail address: eshop@novesta.sk
Return address for Products: EXPANDECO - Topánky E-shop s.r.o., Fraňa Kráľa 16, 966 81 Žarnovica, Slovensko.
3. Order and Conclusion of the Contract
3.1 The Seller offers the Product listed in the E-shop. The Buyer may order the offered Products via the E-shop. The Seller is not obliged to conclude a Contract with the Buyer.
3.2 The Buyer places an order electronically by clicking the “Add to Cart” button and properly completing and submitting the electronic order form to the Seller. The Buyer is required to provide true and complete information when placing the order.
3.3 The Buyer may place an order for Products in the following ways:
a) via their customer account, if they have previously registered in the E-shop,
b) by filling in the order form without registration.
3.4 The Consumer submits the order by clicking the “Order with obligation to pay” button. By clicking this button, the Buyer explicitly confirms that they are aware of the obligation to pay the price for the ordered Products.
3.5 Immediately after the order has been placed, the Seller shall confirm receipt of the order to the Consumer.
3.6 Immediately before submitting the order, the Seller shall inform the Consumer clearly, comprehensibly, and in an appropriate manner for the means of distance communication used, about (i) the main characteristics of the Product to the extent appropriate to the nature of the Product, (ii) the total sales price of the Product, including all taxes and any delivery, postage, or other costs and charges, and where these costs cannot reasonably be calculated in advance, that such additional charges may apply, (iii) the duration of the Contract, in the case of a fixed-term agreement, or the conditions for terminating the Contract, if it is concluded for an indefinite period or is automatically renewed, and (iv) the minimum duration of the Consumer’s obligations under the Contract, if such an obligation arises.
3.7 Unless explicitly stated otherwise, the sale of Product via the E-shop results in a fixed-term Contract, which is valid until the Products are delivered to the Buyer and the agreed price is paid. The Buyer’s rights regarding liability for defects, the right to withdraw from the Contract, and rights under the consumer warranty remain valid even after the Contract has been fulfilled.
3.8 Each Product offer in the E-shop is limited by the quantity available. After the order has been confirmed, the Seller is entitled to inform the Buyer that the Product is sold out; such notification shall be deemed a withdrawal from the Contract by the Seller.
4. Payment Terms and Delivery Conditions
4.1 The Buyer is obliged to pay the Seller the price listed in the E-shop for the specific Product. The price is stated including VAT and any other taxes and charges, but excluding shipping costs. The final price, including shipping, will be shown to the Buyer in the order summary before submitting the order and will also be stated in the order confirmation.
4.2 Any promotional discounts apply only to Products explicitly marked as part of the Seller’s promotional offer and only while supplies last.
4.3 The Buyer may choose from the following payment methods for the Products:
a) Cash on delivery (COD) – the Buyer pays the price to the courier upon delivery; the COD fee is EUR 1.50,
b) Bank transfer to the Seller’s account,
c) Paypal,
d) Online payment by card,
e) SporoPay,
f) ePlatby VÚB,
g) TatraPay,
h) Poštová banka,
i) Viamo.
4.4 The Seller fulfils its obligation to deliver the Product to the Buyer by dispatching it via a carrier selected by the Seller to the delivery address specified in the Buyer’s order.
4.5 The Seller shall deliver the ordered Product within a period depending on Product availability and the Seller’s operational capacity. The usual delivery period is up to thirty (30) business days. The Buyer acknowledges that this period is indicative and non-binding.
4.6 The Seller delivers Products within the territory of Slovakia. For cash-on-delivery shipments abroad, the Seller and Buyer shall agree on individual delivery terms.
4.7 For orders with a total value of at least EUR 100 including VAT, the Buyer does not pay delivery costs for shipments to Packeta pick-up points within the territory of the Slovak Republic. This does not affect the Buyer’s obligation to pay the COD fee. The Buyer may choose a different delivery method, as offered during the order process on the E-shop. In such a case, the final price will be increased by the delivery costs according to the selected delivery method.
4.8 The Buyer is obliged to collect the Product at the place specified in the order. Upon delivery, the Buyer must carefully inspect the Product and its packaging and confirm receipt by signing. If the Buyer discovers that the packaging is mechanically damaged, they must notify the courier and check the condition of the Product in the courier’s presence. If damage to the Product is discovered upon receipt, the Buyer is required to prepare a damage report together with the courier.
4.9 The sales price is not determined using automated decision-making or profiling, neither for individual Consumers nor for groups of Consumers.
5. Warranty, Liability for Defects and Complaints
5.1 The Seller is liable for defects in the Product that existed at the time of delivery and that become apparent within two years of delivery to the Buyer. At its discretion, the Seller will primarily remedy the reported defect either by repairing the Product or replacing the defective Product.
5.2 The Seller provides a consumer warranty in accordance with Section 626 of Act No. 40/1964 Coll., the Civil Code, for the durability of the Products for a period of two years from the date of receipt of the Products by the Consumer.
5.3 The Seller shall provide the Buyer with written confirmation of the defect claim immediately after the defect is reported. This confirmation shall state the period within which the defect will be rectified. This period must not exceed 30 days from the date the defect is reported, unless a longer period is justified by an objective reason beyond the Seller’s control.
5.4 The Consumer must indicate the preferred method for resolving the complaint no later than when submitting the Complaint Form, a sample of which is available on the E-shop’s website in the “Complaints” section (Complaints Policy).
5.5 Further information on the complaint handling procedures, including the Buyer’s rights, is governed by the Seller’s Complaints Policy, which is available on the E-shop’s website in the “Complaints” section (Complaints Policy).
6. Right of Withdrawal from the Contract
6.1 The Consumer has the right to withdraw from the Contract without giving any reason within 14 days from the date of receipt of the Product. The 14-day period shall begin on the day:
(i) the Consumer or a third party designated by them, other than the carrier, takes delivery of all parts of the ordered Product,
(ii) of receipt of the last item or part of the Product delivered separately, if the Product is delivered in multiple items or parts ordered in a single order.
6.2 The right to withdraw from the Contract without giving a reason does not apply in situations where the subject of the Contract falls under any of the exclusions specified in Section 19(1)(a) to (m) of the Consumer Protection Act, such as the supply of goods made to the Consumer’s specifications or clearly personalized goods.
6.3 For the purposes of the withdrawal period, the Seller does not sell its Products through unsolicited visits or in connection with them, nor via sales events or in connection with them.
6.4 The Consumer may exercise the right to withdraw from the Contract using one of the following methods:
(i) The recommended and fastest method is to complete and submit the return form for purchased Products (or any of them) via their customer account on the E-shop website;
(ii) By completing and submitting the return form via the E-shop without a customer account;
(iii) By filling out and sending the standard withdrawal form for distance or off-premises contracts, as set out in Annex No. 1 to these Terms and Conditions. The withdrawal statement must be sent to the address specified in Section 2.3 of these Terms or delivered by email as per Section 2.3. Such withdrawal may take longer to process as it is not directly linked to the Seller’s information systems.
6.5 The withdrawal period is considered observed if the notice of withdrawal is sent to the Seller no later than the last day of the 14-day period.
6.6 If the Consumer exercises the right to withdraw from the Contract, the Seller must return all payments received from the Consumer under or in connection with the Contract without undue delay, and no later than 14 days from the day the withdrawal notice is received. The refund shall be made using the same payment method the Consumer used, unless otherwise agreed.
6.7 The Seller is not obliged to refund any payment before the Product has been returned or the Consumer provides proof of dispatch of the returned Product.
6.8 The Consumer is responsible for any reduction in the value of the Product resulting from handling beyond what is necessary to determine its nature, characteristics, and functionality.
6.9 The Consumer may also withdraw from the Contract before the withdrawal period begins.
6.10 In the event of withdrawal by the Consumer, the Consumer shall bear only the direct costs of returning the Products to the Seller or to a person designated by the Seller, unless the Seller expressly declares in writing that it will bear these costs.
6.11 If the Contract concluded remotely involves the provision of services and the Consumer withdraws from the Contract, the Consumer must pay the Seller for the services actually provided. The price is calculated proportionally based on the total price agreed in the Contract.
6.12 Exercising the right of withdrawal does not result in any other obligations or costs for the Consumer except those stated in Sections 6.6, 6.8, 6.10, and 6.11 of this article.
6.13 The Seller is not obliged to reimburse any additional costs if the Consumer or Buyer explicitly chose a delivery method other than the least expensive standard method offered by the Seller. “Additional costs” means the difference between the delivery costs chosen by the Consumer or Buyer and those of the least expensive standard delivery method offered by the Seller.
7. Dispute Resolution
7.1 The Consumer has the right to:
a) contact the Seller with a request for remedy if they are not satisfied with the way the Seller handled their complaint or if they believe that the Seller has violated their consumer rights,
b)submit a proposal to initiate an alternative dispute resolution procedure if the Seller has rejected the Consumer’s request under the previous point or failed to respond within 30 days from the date of its submission.
7.2 The supervisory authority and one of the entities for alternative dispute resolution is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, Slovakia.
The Consumer may also submit a dispute for resolution using the Online Dispute Resolution platform, available at: http://ec.europa.eu/consumers/odr.
8. Final Provisions
8.1 These Terms and Conditions are governed by the laws of the Slovak Republic.
8.2 In the event that any provisions of these Terms and Conditions conflict with mandatory provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, the mandatory provisions of the Act shall prevail. The Seller shall amend the Terms and Conditions accordingly, without undue delay, upon identifying such a conflict.
8.3 These Terms and Conditions shall enter into force on: 1. 6. 2025.
Annex No. 1 – Sample Withdrawal Form
SAMPLE WITHDRAWAL FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT OR A CONTRACT CONCLUDED OUTSIDE BUSINESS PREMISES
Topánky E-shop, s. r. o., Grösslingová 4, 811 09 Bratislava – Staré mesto
(Fill in and send this form only if you wish to withdraw from the contract concluded at a distance or outside the trader’s business premises.)
To: EXPANDECO – NOVESTA, prevádzka: Fraňa Kráľa 16, 966 81 Žarnovica, Slovenská republika email: eshop@novesta.sk
I/We*, hereby give notice that I/we* withdraw from my/our* contract for the supply of the following product(s): ..............
Ordered on / received on* ..............
Name of consumer(s) ..............
Address of consumer(s) ..............
Date ..............
Signature of consumer(s) (only if this form is notified on paper)
............................................
* Cross out what does not apply.
